PollingStrategyType Enumeration
Agent polling strategy
Namespace: TCX.ConfigurationAssembly: 3cxpscomcpp2 (in 3cxpscomcpp2.dll) Version: 20.0.1
public enum PollingStrategyType
| Hunt | 0 |
sequential, always starts polling from first agent
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| RingAll | 1 |
all agent extensions are ringing simultaneously
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| HuntRandomStart | 3 |
(default). sequential, starts from random agent
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| NextAgent | 4 |
sequential. polling is starting from agent next to last answered
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| LongestWaiting | 5 |
selects agent that has longest wait time
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| LeastTalkTime | 6 |
selects agents that has spent least time servicing calls
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| FewestAnswered | 7 |
selects agents that has answered least number of calls
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| HuntBy3s | 8 |
hunt by three agents
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| First3Available | 9 |
ring 3 agents (like ring all, but only three)
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| SkillBasedRouting_RingAll | 10 |
rings groups of agents with the same SkillGroup number, if busy or no answer moves to group with next SkillGroup number
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| SkillBasedRouting_HuntRandomStart | 11 |
selects available agents from group with the best skill, and rings random of them
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| SkillBasedRouting_RoundRobin | 12 |
selects available agents from group with the best skill, and rings one who last answered
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| SkillBasedRouting_FewestAnswered | 13 |
selects available agents from group with the best skill, and rings one that has answered least number of calls
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